Refunding/Claiming deposits

There are two options when dealing with deposits; the ability to claim the deposit or refund it back to the customer.

Refunding a deposit

Refund a deposit back to the customer when you do not need to claim any amount

1

Navigate to 'Bookings' and select the customer booking

2

Go to the 'Billing' Tab

1. Go to the second tab, 'Billing'

2. Head to Invoices

3

Select the deposit invoice line and refund the charge

1. Scroll down to 'Payments'

2. Scroll sideways to the three dots

3. Click on the three dots

4. Choose 'Refund payment'

5. Edit the amount, if necessary

6. Create or select a reason

7. Press 'Refund Payment'

Note: please make sure you have sufficient funds in your Stripe account to process the refund.

Claiming a deposit

You can claim any captured payment if you need to charge the customer for incidentals or pay off outstanding debts.

1

Navigate to 'Bookings' and select the customer booking

2

Go to the 'Billing' Tab

• Go to the second tab, 'Billing'

• Head to Invoices

3

Select the deposit invoice line and refund the charge

1. Scroll down to 'Payments'

2. Scroll sideways to the three dots

3. Click on the three dots

4. Choose 'Claim/Apply payment'

5. Select the invoice you want to apply the claimed deposit to

6. Enter the amount you want to claim

7. Press 'Apply'

Loopit will automatically raise a credit note for the deposit invoice and apply it to the outstanding invoice as a form of payment. This ensures your accounting records are correct.