# Refunding/Claiming deposits

There are two options when dealing with deposits; the ability to claim the deposit or refund it back to the customer.

### Refunding a deposit

Refund a deposit back to the customer when you do not need to claim any amount

{% stepper %}
{% step %}

### Navigate to 'Bookings' and select the customer booking

{% endstep %}

{% step %}

### Go to the 'Billing' Tab

1. Go to the second tab, 'Billing'
2. Head to Invoices 

<figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2FWg1q6RKf0kmP2Z85KLLi%2FZight%20Recording%202025-01-10%20at%2001.15.46%20PM.gif?alt=media&#x26;token=aa22d346-6318-4722-9f99-f367b84b4612" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select the deposit invoice line and refund the charge

1. Scroll down to 'Payments'
2. Scroll sideways to the three dots&#x20;
3. Click on the three dots&#x20;
4. Choose 'Refund payment'
5. Edit the amount, if necessary
6. Create or select a reason
7. Press 'Refund Payment'

<figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2FCGKTHdvohsgdMkdcmqxP%2FRefund%20deposit%20charge.gif?alt=media&#x26;token=ff94348f-6664-401a-bfe4-116259d106dd" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Note:** please make sure you have sufficient funds in your Stripe account to process the refund.
{% endhint %}

### Claiming a deposit

You can claim any captured payment if you need to charge the customer for incidentals or pay off outstanding debts.

{% stepper %}
{% step %}

### Navigate to 'Bookings' and select the customer booking

{% endstep %}

{% step %}

### Go to the 'Billing' Tab

* Go to the second tab, 'Billing'
* Head to Invoices&#x20;
  {% endstep %}

{% step %}

### Select the deposit invoice line and refund the charge

1. Scroll down to 'Payments'
2. Scroll sideways to the three dots&#x20;
3. Click on the three dots&#x20;
4. Choose 'Claim/Apply payment'
5. Select the invoice you want to apply the claimed deposit to
6. Enter the amount you want to claim
7. Press 'Apply'
   {% endstep %}
   {% endstepper %}

Loopit will automatically raise a credit note for the deposit invoice and apply it to the outstanding invoice as a form of payment.  This ensures your accounting records are correct.