> For the complete documentation index, see [llms.txt](https://docs.loopit.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.loopit.co/bookings/deposits/refunding-claiming-deposits.md).

# Refunding/Claiming deposits

There are two options when dealing with deposits; the ability to claim the deposit or refund it back to the customer.

### Refunding a deposit

Refund a deposit back to the customer when you do not need to claim any amount

{% stepper %}
{% step %}

### Navigate to 'Bookings' and select the customer booking

{% endstep %}

{% step %}

### Go to the 'Billing' Tab

1. Go to the second tab, 'Billing'
2. Head to Invoices 

<figure><img src="/files/qzI1GE60oPQsUizI7Xgq" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Select the deposit invoice line and refund the charge

1. Scroll down to 'Payments'
2. Scroll sideways to the three dots&#x20;
3. Click on the three dots&#x20;
4. Choose 'Refund payment'
5. Edit the amount, if necessary
6. Create or select a reason
7. Press 'Refund Payment'

<figure><img src="/files/Nrxkj0Nt47irpeOTLaaT" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Note:** please make sure you have sufficient funds in your Stripe account to process the refund.
{% endhint %}

### Claiming a deposit

You can claim any captured payment if you need to charge the customer for incidentals or pay off outstanding debts.

{% stepper %}
{% step %}

### Navigate to 'Bookings' and select the customer booking

{% endstep %}

{% step %}

### Go to the 'Billing' Tab

* Go to the second tab, 'Billing'
* Head to Invoices&#x20;
  {% endstep %}

{% step %}

### Select the deposit invoice line and refund the charge

1. Scroll down to 'Payments'
2. Scroll sideways to the three dots&#x20;
3. Click on the three dots&#x20;
4. Choose 'Claim/Apply payment'
5. Select the invoice you want to apply the claimed deposit to
6. Enter the amount you want to claim
7. Press 'Apply'
   {% endstep %}
   {% endstepper %}

Loopit will automatically raise a credit note for the deposit invoice and apply it to the outstanding invoice as a form of payment.  This ensures your accounting records are correct.