> For the complete documentation index, see [llms.txt](https://docs.loopit.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.loopit.co/billing/credit-notes/refunding-credit-notes.md).

# Refunding credit notes

If a credit note was issued and not yet refunded it will have the status "Refundable".  This means it is possible to return these funds to the customers original form of payment.

To refund a refundable credit note you can do so from the list of credit notes on a person or finance reports.  Alternateively you navigate to the credit note and click "Refund to customer".

{% hint style="info" %}
Off platform payments do not get returned to the customer, that needs actioned off platform
{% endhint %}