# Overdue Invoice Reminder

With workflows, you can automate actions like sending a copy of an invoice to a customer when it is generated.

Another common use case is sending a payment reminder when an invoice becomes overdue — that is, the due date has passed and the invoice remains unpaid.

To set this up, follow these steps:

1. **Create a new workflow**
2. **Configure the trigger:**
   * **Module**: Invoice
   * **Event**: Invoice Overdue Event
3. **Add a trigger condition** to ensure the invoice is still overdue before the reminder is sent:
   * **Property**: Invoice | Is Overdue
   * **Operator**: Equals
   * **Value**: `true`
4. **Optional: Add a "Wait" action** if you want to delay the reminder (e.g. send it 5 days after the invoice becomes overdue):
   * **Action type**: Wait
   * **Wait time**: For a defined period
   * **Duration**: 5 days
5. **Add the email action** to send the reminder:

   * **Action type**: Send Email
   * **Send to**: Invoice Owner
   * **Email template**: Overdue Invoice Reminder
     *  If you haven't already, create an "Overdue Invoice Reminder" email template from the predefined templates list

    

   <figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2FK2Iyag2kb59qUaElwXAd%2Fimage.png?alt=media&#x26;token=c02a57ae-4911-4efa-ae8a-af46b7a0ffb5" alt=""><figcaption><p>Create Overdue Invoice Reminder email template from the predefined list</p></figcaption></figure>

Your workflow should look like this:

<figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2FHOc8LuomK5evbMsXWL1q%2Fimage.png?alt=media&#x26;token=8aaa42f0-3ad4-4700-ac5b-0d58dca9ce99" alt=""><figcaption></figcaption></figure>