Lifecycle of a Booking
Last updated
Last updated
In Loopit, a booking changes over time between statuses. These statuses tie into many other systems on the platform, such as availability, booking rules, and reporting.
A booking is in a quote status if a booking has started to be created but the signup flow was not completed in it's entirety. This represents an incomplete booking request. More information is required from the customer to confirm what they need from the booking.
A booking is in a requested status if the booking signup flow was completed fully. This means that the customer has made their decision on the asset or category, collection details, package, program type, and add-ons. More information may be required on payment details and identity. If using VIN based booking the asset is still available for other customers to request.
A confirmed booking means you have accepted the booking and confirmed you have all relevant data and checks performed. If using VIN based booking the asset is removed from the availability engine and it is not longer marketed in signup flows for the dates of the booking + any buffers. The contracts will be generated if the package selected has a contract template assigned.
An activated booking is one where the asset is in the hands of the driver(s) and will continue to the end date, if there is one.
An ended booking the end status of a booking that processed as normal. The asset has been collected and is free for another booking to collect.
An cancelled booking is one that was once confirmed and is now no longer required.
A declined booking is one that failed to transition from a request to a confirmed booking. This may happen if the customer failed Trupass checks or your criteria.
