Referral source tracking

Loopit allows you to track how you are being found by your customers by using our referral tracking feature. Common use cases;

• Asking how people found you

• Tracking referral partners

  • Example; you may want to track which crash repair shops are referring customers or bookings to you.

This feature is optional, please reach out to our team to have it enabled for your account

How can I see the referral source of a booking?

To view the answer customers gave you can navigate to a booking and from the summary display it will show the referral source. If the customer skipped answering the question, as it is optional during signup when enabled, it will show as "Not Set" otherwise what they entered will be shown.

How do I edit the referral source?

From the booking screen you can click "Edit" where it displays the referral source.

When editing you can create a new option or select a pre-existing one.

Update the referral source

We do not show options to pick from for the the customer during signup. This allows you to use this feature to track referral partners for example without exposing those partners to your customers at signup.

What do customers see during signup?

If the feature has been enabled we will show a "How did you hear about us?" on your customer facing signup form.

Customers can enter how they heard about you