Referral source tracking
Last updated
Last updated
Loopit allows you to track how you are being found by your customers by using our referral tracking feature. Common use cases;
Asking how people found you
Tracking referral partners
Example; you may want to track which crash repair shops are referring customers or bookings to you.
This feature is optional, please reach out to our team to have it enabled for your account
To view the answer customers gave you can navigate to a booking and from the summary display it will show the referral source. If the customer skipped answering the question, as it is optional during signup when enabled, it will show as "Not Set" otherwise what they entered will be shown.
From the booking screen you can click "Edit" where it displays the referral source.
When editing you can create a new option or select a pre-existing one.
We do not show options to pick from for the the customer during signup. This allows you to use this feature to track referral partners for example without exposing those partners to your customers at signup.
If the feature has been enabled we will show a "How did you hear about us?" on your customer facing signup form.
