> For the complete documentation index, see [llms.txt](https://docs.loopit.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.loopit.co/billing/invoices/emailing-invoices.md).

# Emailing invoices

When an invoice is issued and the appropriate email templates/workflows are configured the invoice is sent to the customer as a PDF.

> If you haven't set up email template and workflow yet, kindly check the steps at the very bottom of this page to configure it.

### Can I send invoices to a different email?

Yes, you can set an email for invoices to be sent to regardless of the email for that person/company. To do this find the person/company go to overview tab and update the field labelled "Email invoices to"

<figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-986539389e10d89542a9d70c44f272de5d89d035%2FScreenshot%202025-03-26%20at%201.00.27%E2%80%AFpm.png?alt=media" alt="" width="563"><figcaption><p>Example of invoices being sent to accounts@ with other comms going to peter@</p></figcaption></figure>

### Can I send invoices to multiple emails?

Yes, similar to sending to a different email the "Email invoices to" field accepts a comma-separated list of emails e.g. <accounts@yourcustomer.com>,<peter@yourcustomer.com>

### Can I turn off invoices being emailed to customers?

Yes, to do this remove any emails from the "Email invoices to" field. No invoice emails will be sent regardless of workflow configuration.

<details>

<summary>View how to disable sending invoices here</summary>

1. Head to the People tab
2. Look for the person
3. Remove the email address from the 'Email invoices to' field\
   ![](https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-468da594928fe3bf0d951dc7faed2815e290f17a%2FEmail%20Invoices.gif?alt=media)
4. As long as this field is empty - invoices will not be sent to this customer.

</details>

***

### How to Configure Invoice Emails

1. Go to Settings then Email Templates tab
2. Click Email Invoice at the top

   <figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-cfaaa5aa503f007656ae97cdae044c0128deaee8%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>
3. Set up your email ( like logo, footer ,etc ) then click save.
4. Go to Workflow tab
5. Click the " email invoice "<br>

   <figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-735c0c3339129f3320a3616221b60e0e9ed632f5%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>
6. Select an email template which you created before for invoice originally named as "Email Invoice" (unless you renamed it)<br>

   <figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-e3c283c3f5b2ec33ac438b953355123f03dd820a%2Fimage.png?alt=media" alt="" width="375"><figcaption></figcaption></figure>
7. The trigger screen below will appear. This is where we set up how your invoice email will be sent. Make sure that you choose the following data for **trigger type, module and event.** Then click the " + " icon to add an action.<br>

   <figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-3cc8f6aa1412768de0a08244755e1612df44eb50%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>
8. After clicking the " + " icon the action page will show up. Make sure to choose the following data for **action type, send to and email template** then click save.<br>

   <figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-3e496c4e533791785bde71990d6df1a47373b978%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

That's it! Your email invoice has been set up. The email sent to the customers will look like this:<br>

<figure><img src="https://2451226423-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FT8x4qsJr8A1IrE3A8r3f%2Fuploads%2Fgit-blob-3c7549af78c6a3aefb1a219878b3b18b035a1225%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>
