Loopit Documentation
Changelog
  • Getting Started
    • What is Loopit?
    • Key Concepts
    • Setting up Loopit
      • Logging into Loopit
      • Multiple vs Single Workspaces
      • Configure Your Workspace
        • Workspace Details
    • Quick Start Guide
    • Welcome to Loopit 2.0
      • Understanding Loopit's Pricing Structure
  • Assets
    • Overview
    • Categories
      • Managing Categories and Subcategories in Loopit
      • Understanding Categories and Subcategories
      • Managing Pricing Overrides in Loopit
    • Adding Your Fleet
      • Uploading Photos
    • Tracking
      • Meter Readings
      • Tracking devices
    • Fleet Management
      • Issues
      • Service reminders
      • Inspections
    • Price Overrides
      • Customizing Charge Pricing Across Packages, Categories, and Fleet
      • Package-level Prices
      • Category-level Override
      • Asset-level Override
      • Bulk Asset-level Override
      • Asset-level Ultimate Override
  • Bookings
    • Overview
    • Lifecycle of a Booking
      • Lead Management
      • Creating a Booking
      • Confirming a Booking
      • Activating a Booking
        • Before Activation
      • Editing a booking
        • Adjust the price
        • Schedule Booking Changes
      • Pausing a Booking
      • Ending a booking
      • Cancel a booking
    • Deposits
      • Collecting deposits
      • Refunding/Claiming deposits
    • Referral source tracking
    • Tracking booking owner/manager
    • Contracts
      • How to Append Terms & Conditions (T&Cs)
      • How to send signed copy of contract/agreement to customer?
      • Inserting Dynamic Variables in Contract Templates
  • Billing
    • Invoices
      • Overview
      • One-Time Charges & Invoicing
      • Tax Types & Rules
      • Downloading Invoices
      • Overdue Invoices
      • Statement of account
      • Emailing invoices
      • Ad Hoc Billing & Invoices
    • Payments
      • Overview
      • Stripe integration
        • AU Becs Direct debit
      • Payment retry - Dunning
      • Auto pay
      • Deleting payment methods
    • Credit Notes
      • Overview
      • Create a credit note
      • Applying credit notes
      • Auto-apply credit notes
      • Refunding credit notes
    • Setting up your packages
      • Program Types
      • Packages
        • What are packages?
        • Creating a package
        • Charge types and models
        • Configuring delivery on packages
        • Charges per location
    • Add Ons
      • Mileage Billing
      • Claim Excess & Excess Reduction
    • Billing Items
  • Settings
    • Users
      • Roles & Permissions
      • Inviting & Assigning Users
      • Enabling & Disabling Users
    • Locations
      • Managing Locations
      • Invoice Customisation
      • Assigning Fleet Locations
      • Booking pickup date rules
    • Workflows
      • Overdue Invoice Reminder
    • Email templates
      • Merge Tags
      • Entity Types
      • Creating a Template
    • Contract templates
      • Creating a template
      • Assigning a Contract Template
    • Integrations
      • Xero
      • FrankieOne
      • Geotab
      • Telemax
      • Rentalmatics
      • Sumsub
      • Tessera MVR Search
      • Experian AU
      • Bonzah Insurance
    • Webhooks
    • Website
      • Facebook Meta Pixel
    • Booking Rules
  • Security
    • Security information
  • People/Companies
    • Creating a Person or Company
      • Creating a person
      • Creating a company
    • Emergency contacts and references
    • Document expiry notifications
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On this page
  • Multiple providers
  • Payment holds
  • Key dates and information
  1. Billing
  2. Payments

Overview

Last updated 6 months ago

Loopit currently supports the following payment providers and methods

Provider
Supported methods
Planned to support

Stripe

Visa, Mastercard, American Express

ACH, Bank transfer, Direct debits

Adyen

Visa, Mastercard, American Express

Off platform

Cash, card, bank transfer

Multiple providers

You can connect multiple providers to your workspace. This allows you to use both off platform and other providers at the same time. Different currencies can be configured to use different providers e.g. USD on Stripe, AUD on Adyen.

Payment holds

Loopit supports the ability to take payment holds for deposits. Holds on a card are typically used for security deposits. You can configure any deposit charge on an invoice to be a payment hold instead of a capture. Holds can be configured to be held up to a maximum of 7 days (*5 days for Visa) which is typically the point a card provider, e.g. Mastercard/American Express, will automatically release the hold and the funds back to the card holder. See for Stripes hold periods.

Keep in mind holds are not guaranteed to be able to be captured - a card owner or issuer can reverse a hold at any point in time meaning you cannot capture the funds.

Key dates and information

Payment status

Status
Meaning

Initiated

Payment authorisation has started. All payments have this status and quickly transition to another status.

Processing

Payment is being processed. Cards are near real time, some methods like ACH and direct debits can be in this status for a number of days whilst the banks process the payment.

Success

Payment has been captured and the amount successfully taken

Failed

Payment has failed, a failure reason is available

Cancelled

Payment has been cancelled by a user or the bank e.g. direct debit

Held

Payment authorisation has occurred but the amount has not been captured. Funds are typically available for capturing.

Payment success date

Date when the payment was successfully processed.

Payment failed at

Date the payment failed

Payment failure reason

If a payment has failed, the reason why it failed.

Timezone

All payment dates are stored in UTC. Visually within the app the dates are shown relative to the owner of the payment, either the company or person timezone. This ensures when communicating with a customer the dates are relative to the customer.

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