Pausing a Booking
The Pause Booking feature in Loopit gives you the flexibility to temporarily pause a customer’s active booking and resume it later—perfect for handling vehicle servicing, customer requests, or unforeseen events.
What is a Paused Booking?
A Paused Booking is a booking that has been temporarily placed on hold. While paused:
No invoices are generated
No payments are processed
The booking cannot be edited
The customer retains their current booking arrangement
This is typically used when a customer plans to continue their booking, but a temporary interruption is needed—such as waiting for a vehicle replacement or resolving a mechanical issue.
When to Pause vs When to End a Booking
Knowing when to pause a booking versus when to end it can help you keep your billing accurate and your operations running smoothly.
✅ When to Pause a Booking
As a general rule, pause a booking only if the booking is likely to continue.
Example scenarios:
The vehicle has a mechanical issue and the customer is waiting for a replacement.
The customer has requested a temporary hold but intends to resume.
Why pause? Pausing stops invoicing and payments without closing out the booking, so the customer can easily pick up where they left off.
❌ When Not to Pause a Booking
If the booking is unlikely to continue, it’s better to end the Booking rather than pause it.
Example scenario:
A vehicle is returned with damage, and you're waiting for repair costs.
In this case, don’t pause—instead, end the booking. Loopit allows you to:
Raise charges (e.g. for damage) even after a booking ends
Retain credit notes and deposits on file
This approach keeps your records clean and avoids confusion in reporting or billing.
How to Pause a Booking
Go to the booking you want to pause.
From the action menu, select Pause Booking.
Confirm the action.
Only bookings with an Active status can be paused. Bookings with scheduled changes cannot be paused.
Once paused:
The status will change to Paused
Future invoices and payments will be suspended
No further payments will be processed
How to Resume a Booking
Open the paused booking.
From the action menu, click Resume.
Confirm the action.
Once resumed:
The status will update to Active
Invoicing and billing will resume based on the booking’s original configuration
How Credit Notes and Pro-Rata Billing Work
When a booking is paused, Loopit calculates the unused portion of the invoiced period and issues a credit note accordingly. In some cases, a prorated invoice may also be generated when the booking resumes.
Scenario 1: Pause and Resume Within the Same Billing Cycle
Example: A weekly booking from 12–18 May is paused on 13 May and resumed on 16 May.
Loopit will:
Issue a credit note for 3 unused days (13–16 May)
Not issue a new invoice, as the resume occurred within the same billing cycle
Scenario 2: Pause Spans Across Billing Cycles
Example: The booking is paused on 13 May and resumed on 22 May
Loopit will:
Issue a credit note for the unused portion of the previous billing cycle (13–18 May)
Generate a prorated invoice for 22–25 May (until the next full cycle begins)
Resume regular billing from 26 May
Tracking Paused Bookings
To help you manage paused bookings effectively, Loopit provides clear visibility into how long each booking has been in a paused state.
The number of days paused is displayed in both:
The booking action menu
The booking table view
This makes it easy to identify which bookings are currently paused and for how long—helping you avoid situations where a booking is unintentionally left paused and not collecting payments.
Additionally:
All pause and resume actions are recorded in the booking timeline, showing:
The exact date and time the pause or resume occurred
The team member who performed the action
This ensures full transparency and accountability when managing paused bookings.
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