Issues

Issues allow you to log and track repairs or investigations with an asset, for example a broken headlight that needs to be fixed or an engine warning light that needs to be diagnosed.

Each issue can be assigned any status that suits your workflow, the only status we require to enable reporting is "Completed"

Overview of issues

The issue overview panel, available on the asset issues page and the main issues list for all assets, allows you to get a quick glance of what needs actioned. Key statistics we show

• Open - number of issues that either new or in progress

• Unassigned - number of issues that need assigned to someone to action

• Due today - number of issues that have a due date of today

• Most common category - insight to the type of issue impacting your fleet the most

Adding issues

To add an issue you can hover over the issues menu option and click the "+" icon or alternatively you can go to the Issues tab on an asset and select Add Issue from the "+" quick action menu.

Changing an issue status

To change the status click on the issue and then select your new status. Once done press Save.

Creating a custom status or category

Loopit allows you to customise the status options and categories for your issues. This allows you to align our platform to your internal processes. To enable accurate reporting we do require to at least have a "Completed" status.

To create a new status or category begin typing your required value into the search box. If this status does not already exist an option "Create new XX status" or "Create new XX category" will appear. Click this option and the status or category will be created.

Marking an issue as done

To mark as an issue as complete and update reporting create a status "Completed"

Issue priorities

Loopit has 3 default priorities; high, medium and low. You can customise and create your own priorities to suit your workflows.