# Extending a rental Booking

You can extend an existing (**active**) rental booking in Loopit as long as the **only change** is to the **drop-off date**. If you are also **changing the package** (e.g. upgrade or downgrade), this triggers a different billing behaviour that requires additional steps such as issuing a credit note and a new pro-rata invoice.

This article covers:

* How to extend a booking correctly
* How to avoid generating unnecessary credit notes
* What to do when the package is also changing

## When Can You Extend a Rental Booking?

You can extend a booking **without triggering a credit note** **only if**:

* The **package remains the same**
* You **schedule the change** to take effect **on the new drop-off date**

## Best Practice: Scheduled Extension for an active booking

### Scenario

* **The original booking**: 30th of July – August 2nd
* **The customer request**: On 1st of August, the customer asks to extend the rental to August 3rd (+ 1 day)

### Steps

{% stepper %}
{% step %}

### Go to the booking and choose 'Edit Booking'

{% endstep %}

{% step %}

### Change the return date from August 2nd to August 3rd (Return Date)

Edit the return date to the desired extension date (August 3rd in this example)
{% endstep %}

{% step %}

### Set the **change to be effective on August 3rd** (Effictive Date)

Which is the previous end date + one day

*In the case that the booking were to be extended to August 10th, the Effective Date should still be the original return date (August 2nd) plus 1 day - resulting in August 3rd as Effective Date.*
{% endstep %}

{% step %}

### Save as a scheduled change to occur on August 3rd

{% endstep %}
{% endstepper %}

<figure><img src="/files/TFCW0jWKIp1TdR8IcO5B" alt=""><figcaption></figcaption></figure>

### Result

* The system **does not issue a credit note**
* A **new invoice** is created on **August 3rd**, covering August 3rd only (or the period following August 3rd)

This approach ensures a clean billing flow without any reversal or pro-rata adjustment.

{% hint style="info" %}
The key rule: **If the effective date of the change doesn’t fall within the current invoice period, Loopit won’t apply pro-rata.**
{% endhint %}

## What Happens if You Update Immediately?

If instead of scheduling, you **apply the change immediately** (e.g. on August 1st), here's what happens:

### What the system does:

* Issues a **credit note** for the unused portion of the invoice (from August 1st onwards)
* Creates a **pro-rata invoice** covering the period from July 30th - August 1st

This can complicate billing reconciliation and reporting, especially if only a small extension is made.

## Changing Packages? Additional Steps Needed

If the customer **wants to extend and also switch packages**, then you’ll need to:

1. **Issue a credit note** for the unused period of the original package
2. **Calculate a pro-rata invoice** for the new package
3. Make sure billing aligns with the pricing of the new package

This ensures accurate financial reporting and revenue recognition.


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