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How to lodge a Claim

If you need to lodge a claim under your Damage Cover product, follow the steps below to ensure a smooth and timely process.

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Step 1: Access the Claims Portal

Once your annual Damage Cover fee has been paid, we’ll provide you with access to the online Claims Portal.

To request access, please email [email protected] and include:

  • Your Business Name

  • Primary Contact Details (name, email, phone number)

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Step 2: Lodge Your Claim Online

Once you have portal access:

  1. Log in to the Damage Cover Claims Portal.

  2. Complete the Claim Lodgement Form.

  3. Upload any relevant supporting documents, such as:

    • Photos of the damage

    • Police reports

    • Driver licence or details

    • Repair quotes or invoices

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Step 3: Alternate Method (If Portal Access Is Unavailable)

If you’re unable to access the portal or it's temporarily unavailable, you can still lodge your claim by emailing [email protected].

Please include the following in your email:

  • Business Name

  • Contact Details

  • Vehicle Information (e.g. registration number, make/model)

  • Incident Summary

  • Date, Time, and Location of Incident

  • Any supporting documents (attachments)

For any questions about the claims process, please reach out to our support team via [email protected].

FAQ

When can I access the Damage Cover Claims Portal?

Access is granted once your annual Damage Cover fee has been paid. Please email [email protected] with your business name and contact details to request access.

What information do I need to provide when lodging a claim?

Whether through the portal or by email, please include:

  • Business Name

  • Contact Details

  • Vehicle Details (e.g. registration, make/model)

  • Summary of the Incident

  • Date, Time and Location

  • Any relevant supporting documents (e.g. photos, police report, driver details)

What file types can I upload to the portal?

You can upload common file formats such as PDF, JPG, PNG, DOCX, and XLSX.

What if I can’t access the portal?

If you’re unable to access the portal, you can still submit your claim by emailing [email protected] with all required information and attachments.

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