How to lodge a Claim
If you need to lodge a claim under your Damage Cover product, follow the steps below to ensure a smooth and timely process.
Step 1: Access the Claims Portal
Once your annual Damage Cover fee has been paid, we’ll provide you with access to the online Claims Portal.
To request access, please email [email protected] and include:
Your Business Name
Primary Contact Details (name, email, phone number)
Step 3: Alternate Method (If Portal Access Is Unavailable)
If you’re unable to access the portal or it's temporarily unavailable, you can still lodge your claim by emailing [email protected].
Please include the following in your email:
Business Name
Contact Details
Vehicle Information (e.g. registration number, make/model)
Incident Summary
Date, Time, and Location of Incident
Any supporting documents (attachments)
For any questions about the claims process, please reach out to our support team via [email protected].
FAQ
When can I access the Damage Cover Claims Portal?
Access is granted once your annual Damage Cover fee has been paid. Please email [email protected] with your business name and contact details to request access.
What information do I need to provide when lodging a claim?
Whether through the portal or by email, please include:
Business Name
Contact Details
Vehicle Details (e.g. registration, make/model)
Summary of the Incident
Date, Time and Location
Any relevant supporting documents (e.g. photos, police report, driver details)
What file types can I upload to the portal?
You can upload common file formats such as PDF, JPG, PNG, DOCX, and XLSX.
What if I can’t access the portal?
If you’re unable to access the portal, you can still submit your claim by emailing [email protected] with all required information and attachments.
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