> For the complete documentation index, see [llms.txt](https://docs.loopit.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.loopit.co/getting-started/welcome-to-loopit-2.0/loopit-damage-cover-product-overview-australia-only/how-to-lodge-a-claim.md).

# How to lodge a Claim

If you need to lodge a claim under your **Damage Cover** product, follow the steps below to ensure a smooth and timely process.

{% stepper %}
{% step %}

### Step 1: Access the Claims Portal

Once your annual **Damage Cover** fee has been paid, we’ll provide you with access to the online Claims Portal.

To request access, please email **<support@loopit.co>** and include:

* Your **Business Name**
* **Primary Contact Details** (name, email, phone number)
  {% endstep %}

{% step %}

### Step 2: Lodge Your Claim Online

Once you have portal access:

1. Log in to the **Damage Cover Claims Portal**.
2. Complete the **Claim Lodgement Form**.
3. Upload any relevant supporting documents, such as:
   * Photos of the damage
   * Police reports
   * Driver licence or details
   * Repair quotes or invoices
     {% endstep %}

{% step %}

### Step 3: Alternate Method (If Portal Access Is Unavailable)

If you’re unable to access the portal or it's temporarily unavailable, you can still lodge your claim by emailing **<support@loopit.co>**.

Please include the following in your email:

* **Business Name**
* **Contact Details**
* **Vehicle Information** (e.g. registration number, make/model)
* **Incident Summary**
* **Date, Time, and Location of Incident**
* Any **supporting documents** (attachments)
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
For any questions about the claims process, please reach out to our support team via **<support@loopit.co>**.
{% endhint %}

## FAQ

<details>

<summary>When can I access the Damage Cover Claims Portal?</summary>

Access is granted once your annual Damage Cover fee has been paid. Please email **<support@loopit.co>** with your business name and contact details to request access.

</details>

<details>

<summary>What information do I need to provide when lodging a claim?</summary>

Whether through the portal or by email, please include:

* Business Name
* Contact Details
* Vehicle Details (e.g. registration, make/model)
* Summary of the Incident
* Date, Time and Location
* Any relevant supporting documents (e.g. photos, police report, driver details)

</details>

<details>

<summary>What file types can I upload to the portal?</summary>

You can upload common file formats such as PDF, JPG, PNG, DOCX, and XLSX.&#x20;

</details>

<details>

<summary>What if I can’t access the portal?</summary>

If you’re unable to access the portal, you can still submit your claim by emailing **<support@loopit.co>** with all required information and attachments.

</details>