Changelog

Blocked status

  • Person Blocking Policy

    • Users have the ability to block or unblock people on the Loopit platform. When an individual is blocked, any other people/companies with matching details will be automatically blocked across the Loopit platform within 24 hours.

    • If an individual with matching details is later added to a different workspace, they will be automatically marked as blocked in that workspace as well.

    • Individuals who enroll directly through the website will not encounter any restrictions during the signup process if they identified as blocked. However, workspace retains the authority to review the status of such individuals after enrollment and may take appropriate action on their bookings.

  • Managing block status

    • A person can be blocked by navigating to the Trupass > Blocked Status section within the platform.

    • Once a person is blocked, an Unblock option will become available. Unblocking can only be performed from the same workspace where the individual was originally blocked. For example, if Person A is blocked and another individual, Person Z, is created with the same identifying details, Person Z will also be automatically marked as blocked. However, unblocking is only possible for Person A—the original blocked user. Once Person A is unblocked, all associated users with matching details, such as Person Z, will also be automatically unblocked.

    • At present, only individual persons can be blocked on the platform—companies cannot be directly blocked. However, if a company's details match those of a blocked individual, the blocked status will be reflected on the company’s dashboard.

  • Criteria for Blocking

    • The following personal details are considered when determining whether to apply a block status to an individual:

      • Email address

      • Phone number

      • Residential address

      • Billing address

      • Driver’s licence number and address

      • Passport number and address

    • Address Matching Logic

      • For address-based blocking, the system evaluates all the following address types:

        • Residential address

        • Billing address

        • Licence address

        • Passport address

      • If any of these addresses match between individuals, a block will be triggered.

        • Example: If Person A is blocked and has only a residential address, and Person B has a billing, licence, and passport address, but Person A’s residential address matches Person B’s passport address, then Person B will also be identified as blocked.

  • Block Status Visibility

    • The block status of an person or company is displayed in the following areas of the platform:

      • Summary section of the person or company dashboard

      • Menu > Search when searching for a person or company

      • Summary section of the booking dashboard, if the primary driver is blocked

      • Booking creation flow, during the selection of a person, company, or additional driver

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