In some cases, you may need to manually mark an invoice as paid—for example, if payment was received outside of the platform (e.g. by EFT or cash), or if the payment gateway failed to register the transaction.
Note: This action should only be used when you're confident the payment has been received in full and reconciled in your financial system. Manual payments will not trigger a transfer of funds through your connected payment provider.
Steps to mark an invoice as paid
1
Go to the invoice
Navigate to the Invoices section from the left-hand menu or via the booking.
Use filters or search to locate the relevant invoice.
2
Open the invoice
Click the invoice number to view full invoice details.
3
Locate the Blue 'Pay' button in the top right corner
Select Mark as Paid.
A confirmation modal will appear. You can edit:
Amount to Pay
Date
Reference (optional)
4
Select 'Process Payment'
What happens next?
The invoice status will update to Paid.
The payment will appear in the Payments tab on the invoice.
No payment will be collected via your payment provider (e.g. Stripe).
If the invoice was overdue, late fees will no longer accrue from that point forward.
