> For the complete documentation index, see [llms.txt](https://docs.loopit.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.loopit.co/billing/invoices/void-an-invoice.md).

# Void an Invoice

Voiding an invoice permanently cancels an **unpaid** invoice so the customer won't be charged. You can only void invoices where **no payment has been made**.

{% hint style="warning" %}
**Important:** Voiding cannot be undone. Make sure you really need to void the invoice before proceeding.
{% endhint %}

## When can you void an invoice?

You can **only void** an invoice when:

* The invoice status shows **"Issued"**
* The payment status shows **"Unpaid"**, **"Failed"**, or **"Cancelled"**
* **No payments have been made** on the invoice
* There are **no pending payments** waiting to process

{% hint style="info" %}
**If any payment has been made:** You cannot void the invoice. You can only adjust the remaining unpaid balance.
{% endhint %}

## How to void an invoice

{% stepper %}
{% step %}

### Find and open the invoice

Navigate to the unpaid invoice you want to void and click to open the invoice details page.
{% endstep %}

{% step %}

### Click "Adjust"

Look for the **"Adjust"** button on the invoice page and click it. This will open the adjustment dialog.

<figure><img src="/files/7sEezxtpFnYe3zkHkF6K" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enter the adjustment details

* **Adjustment amount:** Enter the **full invoice amount** (since no payments have been made, this equals the total invoice amount)
* **Reason:** Add a clear explanation (e.g., "Customer cancelled rental", "Billing error", "Voiding invoice")
  {% endstep %}

{% step %}

### Apply the adjustment

Click **"Apply adjustment"** to complete the voiding process. The invoice will be marked as void.
{% endstep %}
{% endstepper %}

## What if the invoice has been partially paid?

If any payment has been made on the invoice, **you cannot void it**. Instead, you can only:

* **Adjust the remaining balance** by entering the unpaid amount
* Example: $100 invoice with $60 paid → You can only adjust the remaining $40

### What happens after voiding?

* The invoice is permanently marked as voided
* No payment attempts will be made
* The customer will not be charged
* The voided invoice remains in the system for record-keeping