Payment retry - Dunning
When an invoice that is eligible for auto pay fails to process it enters a dunning process. By default the platform attempts to take payment 3 times automatically, every 48 hours, for invoices that fall under the dunning process, deposit and ad hoc invoices are not included. If the payment fails for a 3rd time we will cease attempting to automatically take payment and you will need to process the payment manually via "Pay invoice".
Attempting too many times can cause your account to get flagged by payment processing networks like Visa and Mastercard. Loopit takes a cautious approach whilst minimising risk of overdue balances.
If you are using our API the field payment_attempts will show the number of automated attempts made.
How often attempts are scheduled
If a payment fails then a re-attempt, up the maximum retries configured, will be scheduled for 24 hours later. This gives an adequate opportunity for the booking applicant to resolve the issue.
If you are using our API the field payment_charge_at is the UTC time the next attempt will be made.
How to stop automatic attempts
To prevent the platform from automatically attempting an invoice again you can disable the automatic attempt.
From the overdue invoices report
Click on the action menu and select "Disable next retry". Confirm you wish to disable.
From the invoice overview page
From the overview section click "Disable automated payment retry" and confirm you wish to disable.
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