Authenticate MVR

Authenticate MVR lets you run a Motor Vehicle Record (MVR) check on a customer's US driver licence directly from Loopit. It instantly verifies whether a licence is valid or revoked — no manual lookups

What is an MVR check?

An MVR check pulls the official record for a US driver licence from the state DMV. It tells you whether the licence is valid or revoked, and returns any violations on record.

This is useful when you want to verify a customer's driving history before confirming or activating a booking.

US licences only. Authenticate MVR is only available for United States driver licences.

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Setting it up

1. Go to Settings → Integrations

2. Find Authenticate MVR and click to configure it

3. Enter the details

4. Save

Once enabled, the MVR check option will appear on customer licence pages and in booking requirements.

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Requiring an MVR check for bookings

An MVR check can be set as a condition that must be met before a booking can move forward.

1. Go to Settings → Booking Rules → Requirements

2. Enable Authenticate MVR

3. Choose at which stage it must be completed — Confirmed, or Active

Once set, the booking overview shows the MVR check status for each driver. If the check hasn't passed, the booking will be flagged and auto-activation will be blocked.

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Running a check

1. Go to the customer's profile and open the TruPass tab

2. Select their US driver licence

3. Click New MVR check

4. Review the customer's details — anything missing will be highlighted in red

5. Confirm that the customer has given their consent and click Send

The result appears straight away — Passed or Failed.

What information is needed?

The following must be on the customer's licence record in Loopit before a check can be run:

• Licence number

• State (e.g. FL, CA)

• Expiry date

• Date of birth

• First name, last name, and email address

If anything is missing, the system will tell you before you submit.

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Understanding the result

Result	What it means
Passed	Licence is valid — the customer is clear to proceed
Failed	Licence is revoked, not found, or there was an issue with the check

Once a check passes, the licence is automatically locked in Loopit to prevent the details from being changed after verification.

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Notifications & automation

Automated emails and workflows can be configured to fire when an MVR check completes.

Email templates

Go to Settings → Email Templates, create a new template, and select Authenticate MVR Check as the module. The email can be personalised using tags like the customer's name, licence details, and check result.

Workflows

Go to Settings → Workflows and use any of these triggers:

• Authenticate MVR check is processing — fires when a check is submitted

• Authenticate MVR check passes — fires when the result is valid

• Authenticate MVR check fails — fires when the result is revoked or not found

A common setup is to automatically send a notification email to the customer when their check passes or fails.