# Tiered vs Volume billing

We recently discovered that your Fleet Usage Fee was undercharged due to a billing error — and as a gesture of goodwill, we won’t be adjusting past invoices.

## What is the Fleet Usage Fee?

The Fleet Usage Fee is a per-vehicle charge that covers your ongoing use of the Loopit platform to manage your fleet.

This fee uses a tiered pricing model — meaning the more vehicles you manage, the lower your per-vehicle cost. It’s designed to reward scale and provide larger fleets with better value.

You’ll see this fee itemised on your monthly invoice, based on the number of active vehicles in your account.

### Here’s what happened:

Loopit normally applies the tiered model for Fleet Usage Fees — charging your fleet in brackets, with a fixed per-vehicle rate within each tier. This ensures a fair and scalable cost structure.

However, in our most recent invoice cycle, a volume-based billing method was mistakenly applied. Instead of pricing each tier separately, the lowest rate was applied across your entire fleet.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcMmi61tchhTUAmkpFIavBG14lW0n6BKfjSCZ8KExVChB7evAtPeZdP6IGU_byZone5MEZV9f25PYVxpz8oJLy2gG1sAfl8x010cvNtPzYirJuSTlRvpu_xSU8_BHGpXLGYCdZZjA?key=mkZUtbhmh7x4JeNGYb5AXw" alt=""><figcaption></figcaption></figure>

### The outcome?

You were charged less than intended — and we’re happy to honour that. We take full responsibility for the error and no adjustment will be made to impacted past invoices.

### Moving forward

Future invoices will return to our correct tiered pricing structure, ensuring consistency and fairness across the board.

If you have any questions about your upcoming invoices, just reply directly to your billing email — we’re here to help.

## FAQ

<details>

<summary>Which invoices were impacted?</summary>

All invoices issued since migrating to the Loopit 2.0 billing structure were affected by the incorrect volume-based calculation.

<br>

</details>

<details>

<summary>Do I need to do anything?</summary>

No action is required. The affected invoices will remain as issued, and your future invoices will automatically reflect the corrected pricing structure.

<br>

</details>

<details>

<summary>Will my next invoice be higher?</summary>

Possibly — your upcoming invoice will reflect the correct tiered billing model, which may result in a higher Fleet Usage Fee compared to the incorrectly discounted amount in previous invoices.

<br>

</details>

<details>

<summary>Will this impact other fees or services?</summary>

No — this issue only affected the calculation of the Fleet Usage Fee. All other platform charges were billed correctly.

<br>

</details>

We recently discovered that your Fleet Usage Fee was undercharged due to a billing error — and as a gesture of goodwill, we won’t be adjusting past invoices.

<br>


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